Reference

Our Legal Terms and Your Account Rights

This page sets out the legal terms that apply to your use of perangjitu, including how we handle your account data, what governs access in Indonesia, and where to reach us when you have a question about your rights.

Account Data PolicyDANA, OVO, GoPay ContextIndonesia Region EligibilityCookie & Retention TermsContact for Rights Requests
perangjitu Our Legal Terms and Your Account Rights
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

Account Data Handling

We collect only what is needed to run your account: your registration details, wallet identifiers for DANA, OVO, or GoPay, and your transaction history. Data is stored on secured infrastructure and is not sold to third parties. You can request a copy of everything we hold at any time.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can adjust cookie preferences from the settings link in the page footer. Disabling analytics cookies does not affect your ability to log in or process payments.

Account Security Practices

Login to your perangjitu account uses a one-time PIN sent to your registered mobile number each session. We do not store plain-text passwords. If you suspect unauthorised access, contact live chat immediately and we will freeze the account while we investigate.

Data Retention

We retain transaction records for as long as required under the laws of your eligible region. Account data tied to DANA, OVO, or GoPay payments is kept for audit and dispute resolution purposes. When your account is closed, non-essential personal data is removed within the period set by local regulatory requirements.

Who to Contact

All legal correspondence — including rights requests, data queries, and policy objections — goes to our support team via email or live chat. There is no automated process for rights requests; a real member of the team reviews each one and responds with the outcome in writing.

Requesting Changes to Your Data

You can ask us to correct inaccurate account details or update your registered wallet at any time. Submit the request through live chat or email, and include the specific field you want changed. Wallet changes (for example, switching from OVO to GoPay) may require a short verification step before we apply the update.

LEGAL CONTACT PATHS

Reach Us About Your Legal or Account Query

Live Chat Our live chat team handles legal queries about your account, data requests, and terms clarification. Open the chat icon from any page and select 'Account & Legal' from the topic menu. Available around the clock for Indonesia accounts.
Email Support For formal rights requests — data access, correction, or account deletion — email us directly. Include your registered account name and the nature of your request.
Account Help Page The account help section covers the most common legal and policy questions: how to update your registered wallet (DANA, OVO, GoPay), how to request a copy of your stored data, and how to raise a dispute about a transaction or…

Common Questions About Our Terms and Your Rights

Here are the questions we receive most often about how our legal terms work, what your rights cover, and how to act on them. If your question is not answered here, reach us via live chat or email.

Access and eligibility depend on local law in your region. If perangjitu is available in your area under applicable law, these terms govern your account from the moment you complete registration. If you are unsure about eligibility in your specific location, check with local legal advice before opening an account.

We collect your name, contact details, and the wallet identifier you use — DANA, OVO, or GoPay — to process transactions. We also log your session activity for security purposes. We do not collect more than is needed to run your account, and we never sell this data to external parties.

Yes. Send a data access request to our support team by email or live chat, and include your registered account name. We will compile the relevant records and send them to you in a readable format. We aim to fulfil data access requests within a reasonable timeframe from the date we confirm receipt.

Contact live chat or email support with the specific detail you want corrected — for example, a misspelled name or an outdated phone number. For wallet changes, such as switching from OVO to GoPay, we apply a short verification step to confirm the change is authorised by you before updating the record.

When your account is closed, we remove non-essential personal data within the period required by local law. Transaction records linked to DANA, OVO, or GoPay payments are retained for audit and dispute purposes for as long as local regulatory requirements specify, then deleted.

We use session cookies to maintain your login state and analytics cookies to see which parts of the lobby you visit most. Both types are explained in the cookie notice accessible from the footer. You can turn off analytics cookies without affecting your ability to log in, make deposits, or process withdrawals.

Yes. When we update these terms — for example, after adding a new payment method or changing data retention periods — we post the revised version here and show the effective date at the top of this page. Continuing to use your account after that date means you accept the updated terms.

Contact live chat immediately. Tell the agent you suspect unauthorised access and they will freeze your account while the security team investigates. Do not attempt to change your password before contacting us, as the freeze process needs to run first to preserve the audit trail for the review.

Yes. If a deposit or withdrawal via DANA, OVO, or GoPay does not reflect correctly on your account, raise a transaction dispute through email or live chat. Include the transaction reference number, the wallet used, and the amount. The team reviews transaction logs and responds with a resolution in writing.

You can submit a data objection by contacting our support team via email. Describe the specific processing activity you object to and your reason. A team member will review the objection and respond with the outcome. Where the objection is upheld, we will adjust or cease the processing as appropriate under applicable law.